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  • watchTVeverywhere
  • What is watchTVeverywhere?

    WatchTVeverywhere has a lot of different definitions. For us, it is TV programs that are available on something other than a TV set. That means your PC, laptop, iPad, iPhone or Android device.  This feature is available FREE to all DTV subscribers (Limited Basic and Complete Basic) and ready to use!

  • How is watchTVeverywhere different from something like Hulu or Netflix?

    There are several differences.

    watchTVeverywhere:

    • Is FREE to access. There is no extra charge to use it.  You only need to have a DTV subscription to access the network(s) you want to watch.
    • Includes live TV. For example, watchTVeverywhere includes live game coverage on NFL Network or WatchESPN. Hulu and Netflix only provide previously recorded shows.
    • Has full episodes of current TV shows within days of their premiere. You can also catch up on the entire season or previous seasons of your favorite shows.
  • How much does it cost?
    At this time, there is no extra cost for watchTVeverywhere, so feel free to explore. There is nothing available at this site that will result in an extra cost to you (except data overage charges from your cellular carrier if using your data plan).  You only need to be a Pioneer DTV subscriber to have access to the networks available on watchTVeverywhere.  The available networks may change over time depending on the requirements made by the individual TV network agreements.


  • Where can I watchTVeverywhere?
    The answer is just about everywhere!  WatchTVeverywhere works anywhere you can receive an Internet signal: inside your house, at the office, shopping mall, hotel, airport, vacation home, etc. Wired connections and in-home WiFi will provide the best quality. The quality of watchTVeverywhere signals while roaming (airports, stores, etc.) will vary depending on the strength of the signal. Be extra careful when you travel, especially outside the U.S.  Data roaming charges may apply to networks that allow access outside the U.S. and they can be very expensive.


  • What programs are available?
    Different networks make different programs available at different times.  Each TV network makes their own decision about what to make available on watchTVeverywhere.  For example, the live feed of CNN is available.  However, the live feed of ABC Family is not. Instead, ABC Family offers full episodes of their popular programs.   
  • Why aren't all programs available?
    A TV network doesn't necessarily own all of the rights to all of the programs they transmit. A TV network may have the right to transmit a movie, but only to TV sets, not on watchTVeverywhere.  So, once again, it depends on individual TV network agreement.


  • Will other networks become available?
    Yes. We are working with many different program providers to expand the number of networks and the number of programs available on watchTVeverywhere.  Once subscribers are registered, they can view a complete list of all the networks available to them.  You will see new networks automatically on the watchTVeverywhere homepage when they are added and Pioneer will also make those new network announcements on our homepage. 


  • How do I use watchTVeverywhere?

    It is easy to start using watchTVeverywhere.

    1.  Go to www.ptci.com, click on the watchTVeverywhere link to register.
    2.  Select Pioneer DTV as your Television provider
    3. Click “register” to set up your FREE account
    4. Enter the DTV Account Name and the Account Connection Number (located on your monthly statement in the Internet/DTV billing section)
    5. Complete the form and Click “Register”.
    6. Check your e-mail for the validation e-mail from watchTVeverwhere and click on the validation link in the e-mail.
    7. Congratulations!  You may now log in and see the networks available for viewing on your computer, tablet and smartphone.  Enjoy.
    It is important that you keep your username and password confidential. Use of your credentials by others will result in loss of watchTVeverywhere privileges.

  • To access watchTVeverywhere on your computer or laptop:
    1. Click on the watchTVeverywhere link at www.ptci.com or visit www.watchTVeverywhere.com
    2. Click on Log In.
    3. Enter your username (email address) and password.
    4. Select the TV Network you want to watch. Click on the network and you will see a list of the available programs.
  • To access watchTVeverywhere from your smartphone or tablet:
    1. Visit the app store for your device
    2. Locate the app for the TV network you want to watch (must be available from Pioneer DTV)
    3. Download and install the TV network app
    4. Launch the network app
    5. Select Pioneer DTV and log in using your watchTVeverywhere username and password
    Select the program you want to watch.  Remember, you may be incurring data charges on your device while viewing programming. You are responsible for all charges from your mobile carrier. 
  • Which watchTVeverywhere programs can I watch?
    Once you are registered, you can watch any watchTVeverywhere program as long as you are a Pioneer DTV subscriber to that network. For example, you must have A&E in your channel line up with Pioneer DTV in order to have access to A&E's watchTVeverywhere programs.


  • Which watchTVeverywhere programs can I watch?
    Once you are registered, you can watch any watchTVeverywhere program as long as you are a Pioneer DTV subscriber to that network. For example, you must have A&E in your channel line up with Pioneer DTV in order to have access to A&E's watchTVeverywhere programs.


  • How many different devices can I use?
    There is no limit to the number of devices you can use. However, TV networks may limit the number you can use at the same time.


  • Does watching watchTVeverywhere count against my mobile data plan?

    It might. Check your data plan before you start watching watchTVeverywhere on a smartphone or wireless network. WatchTVeverywhere programs use a lot of data. That can become expensive if you have a limited or metered data plan. Please know that we have no way of knowing when you have exceeded your data plan. You are responsible for all charges from your mobile carrier.

  • Home Phone/Business Phone
  • I can't make long distance calls
    If you find that you are able to make local, but no "1+" long distance dialed calls through your designated long distance carrier, consider the following: Check first to ensure that you have not subscribed to one of the call restriction products which allows you to restrict the numbers that can be called from your telephone. Your long distance calls may be restricted by your designated carrier if your payments are not current. If this is a new installation, did you subscribe to a long distance carrier? If you didn't, you will have to use a dial-around code in order to place a long distance call. You or someone in your house may have placed a "toll blocking" restriction on your telephone line. There may be a problem with the long distance carrier's switch, and you may want to contact your long distance carrier. To verify your long distance carrier, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance.
  • I Can't Make Phone Calls
    If you have dial tone and can't call out, the trouble may be with the phone itself, the cord, or with the phone wire inside the premises. Check first to ensure that you have not subscribed to one of the call restriction products which allows you to restrict the numbers that can be called from your telephone. Is it a long distance number that you can't call? Go to troubleshooting information for Can't Call Long Distance. Take a different phone or cord and plug it into the wall or baseboard jack. If the phone works, the problem is with the first phone or cord. If the phone does not work, the problem is probably the inside wiring. Call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance.
  • I Haven't Received Any Phone Calls; It Seems No On Can Call Me
    Possible trouble on one phone or piece of equipment can cause trouble on the telephone line until that piece of equipment is removed. If you are unable to receive calls, try the following: First verify that your telephone ringer is turned on. Check whether or not your call forwarding service has been turned on. Unplug all of the telephones, answering or FAX machines, caller ID units, and computers from the wall or baseboard jacks inside your home. (If any of the above equipment is powered by an AC adapter, unplug it from the AC outlet also). After a few minutes, try one of the phones into several of the jacks. If the phone does not work in any of the jacks, then try a different phone. If the second phone works then the first phone you used may have been causing the trouble. If the second or even third phone you try does not work you can do further isolation as described below or call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance. Outside Testing Take at least one of your phones that doesn't have a built-in speaker or lights to the Network Interface Box. (This is where our outside line and your inside telephone wiring connect; also known as a Standard Network Interface (SNI), a Network Interface Device (NID), or a NetWork Interface (NWI).) The Network Interface Box is usually located on the outside wall of your home near the electric meter. Although your Network Interface Box may look different than the picture shown below, you should still be able to follow these step-by-step instructions. Bring a screwdriver, or a similar tool like a flat-edged butter knife, a telephone, a flashlight and printed copy of these instructions with you. Use the screwdriver to open the customer access side of the Network Interface box. Disconnect the modular plug from the test jack and follow these three steps: Plug your phone into the test jack. Make a phone call and listen for the problem. If the same problem occurs, use a second phone and repeat above steps. Note: Please use discretion when testing in the Network Interface Box. Although the lines are grounded, do not attempt to test the lines during a storm or if you are standing in a puddle. If you have the same trouble as you were having inside your home with one of the phones you just tested, the cord or phone you were using is probably defective. If you have the same trouble with two different phones, the trouble is probably outside your home. If you are unable to clear the trouble, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance. We will make repairs to our outside line and switching equipment at no charge to you. If there is no problem with any of the phones you just tested, the trouble is inside your home. It could be with a telephone you were not using outside or with the inside wiring.
  • I Hear Other Conversations On My Telephone Line
    The interference may be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. Sometimes your telephone equipment can act like an antenna for these signals. The installation of a modular filter, obtainable from most stores selling telephone equipment, may help. There are also a few other things you can try to clear the problem. If you have a Cordless Telephone Unplug it from the telephone jack and AC outlet. Plug in another telephone and place a call. If the problem goes away, your cordless phone is the problem. Note: Some of these phones have buttons to change channels or frequencies. If yours does not, you may want to have it repaired or replaced. If you do not have a cordless phone, or the problem still persists, the problem may be outside your home. If you are unable to clear the trouble, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance. If you have a Corded Telephone Unplug the telephone set from the telephone jack. Plug in another corded telephone set and place a call. If the problem goes away, the problem telephone set may need to be replaced If the problem persists, the cause may be outside your home. If you are unable to clear the trouble, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance.
  • I Hear Static or an Echo While I'm Talking On The Phone
    If you are hearing static or an echo while talking on the phone, check to ensure there isn't a problem with your telephone equipment. An echo causes callers to hear the sound of their own voice. Try the following steps to clear the problem. Corded Phone Unplug the phone from the wall jack. Plug a working phone into the jack. Check to see if you still hear static. Cordless Phone Unplug the phone from the wall outlet and the jack. Check to see if you still hear static. If the problem goes away, repair or replace the phone you just unplugged. In both cases, if the static persists you may do the following: Outside Testing Take at least one of your phones that doesn't have a built-in speaker or lights to the Network Interface Box. (This is where our outside line and your inside telephone wiring connect; also known as a Standard Network Interface (SNI), a Network Interface Device (NID), or a NetWork Interface (NWI).) The Network Interface Box is usually located on the outside wall of your home near the electric meter. Although your Network Interface Box may look different you should still be able to follow these step-by-step instructions. Bring a screwdriver, or a similar tool like a flat-edged butter knife, a telephone, a flashlight and printed copy of these instructions with you. Use the screwdriver to open the customer access side of the network interface box. Disconnect the modular plug from the test jack and follow these steps: Plug your phone into the test jack. Make a phone call and listen for the problem. If the same problem occurs, use a second phone and repeat above steps. Note: Please use discretion when testing in the Network Interface Box. Although the lines are grounded, do not attempt to test the lines during a storm or if you are standing in a puddle. If you have the same trouble as you were having inside your home with one of the phones you just tested, the cord or phone you were using is probably defective. If you have the same trouble with two different phones, the trouble is probably outside your home. If you are unable to clear the trouble, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance. We will make repairs to our outside line and switching equipment at no charge to you. If there is no problem with any of the phones you just tested, the trouble is inside your home. It could be with a telephone you were not using outside or with the inside wiring.
  • I'm Having A Problem With My Phone Jack/Plug
    Your phone is in good working order so you think the problem may be with the telephone jack. Inside Testing Unplug the phone from the broken jack. If the phone works in another jack, then the jack or the inside wire is the problem. If you only have one phone jack, you can test the phone by connecting the working phone to the network interface device. (See Outside Testing, below) If you subscribe to Pioneer Tele-Care, we will repair your jack(s) at no charge to you. If you do not subscribe, there will be charges for labor and materials. Outside Testing Take at least one of your phones that doesn't have a built-in speaker or lights to the Network Interface Box. (This is where our outside line and your inside telephone wiring connect; also known as a Standard Network Interface (SNI), a Network Interface Device (NID), or a NetWork Interface (NWI).) The Network Interface Box is usually located on the outside wall of your home near the electric meter. Although your Network Interface Box may look different you should still be able to follow these step-by-step instructions. Bring a screwdriver, or a similar tool like a flat-edged butter knife, a telephone, a flashlight and printed copy of these instructions with you. Use the screwdriver to open the customer access side of the interface box. Disconnect the modular plug from the test jack and follow these steps: Plug your phone into the test jack. Make a phone call and listen for the problem. If the same problem occurs, use a second phone and repeat above steps. Note: Please use discretion when testing in the Network Interface Box. Although the lines are grounded, do not attempt to test the lines during a storm or if you are standing in a puddle. If you have the same trouble as you were having inside your home with one of the phones you just tested the cord or phone you were using is probably defective. If you have the same trouble with two different phones, the trouble is probably outside your home. If you are unable to clear the trouble, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance. We will make repairs to our outside line and switching equipment at no charge to you. If there is no problem with any of the phones you just tested; the trouble is inside your home. It could be with a telephone you were not using outside or with the inside wiring. If you are unable to clear the trouble, call our repair service at 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) for assistance.
  • I'm Having Problems With The Wiring Inside My Home
    Inside wire, which includes phone jacks, is the responsibility of the customer to maintain and repair. If you suspect that the problems you are experiencing are due to inside wire or phone jacks you can: Call us to make repairs. If you are a residence customer and subscribe to Pioneer Tele-Care, we'll repair your jack or inside wiring at no charge to you. If you are a business customer and subscribe to Tele-Care, we will also repair your jack or inside wiring at no charge. If you do not subscribe to Tele-Care, you will be charged for labor, materials and a trip charge. Pay someone else to do the work for you. Repair the problem yourself.
  • My Phone Is Dead; I Have No Dial Tone

    No dial tone? Going through this step-by-step troubleshooting guide might help.

    Ask yourself the following questions:

    Are all the telephone's completely plugged in at the jack and/or the base of the phone?

    Are all phones, fax machines and other home office equipment properly hung up?

    Are there any cuts or frays in the cords? If so, try replacing the cord. You can purchase one at your local Pioneer Business office for under $2.00 for a 25-foot cord.

    Are the batteries good on your cordless phones?

    Unplug the phones and office equipment - then plug them back in - see if that helps.

    Still no dial tone? If you have Tele-care, dial 611 from your local exchange or 1.888.PTC.COOP (1.888.782.2667) to reach a Pioneer representative.

    If you don't have Tele-care, there may be a charge for a Pioneer repairman to come out and fix your phone line - but there's still more you can check out before calling.

    So, you've figured out there isn't any dial tone inside your house; maybe there isn't any dial tone at the NID where Pioneer's network arrives at your home?

    Print the instructions below, grab a flat head screwdriver and take a basic telephone outside to the NID. The NID is the Network Interface Device that brings Pioneer's network to you.
    It looks similar to this:
  • Digital TV
  • Can everyone get the service?
    Most residential customers in the Pioneer Telephone area with landline phone service will be able to receive Pioneer Digital Television (DTV) service. However, while our telephone service area is typically larger than the Pioneer DTV service area, we cannot offer DTV service to everyone in every area due to equipment and technological limitations.
  • Can I receive a monthly discount for having DTV & DSL ?
    Bundle discounts are available for customers subscribing to Pioneer DTV and Pioneer High-Speed Internet packages. Refer to our packages for specific discount amounts.
  • Does Pioneer DTV offer High-Definition?
    Yes, Pioneer DTV offers a High-Definition (HD) package that is available to qualifing Complete Basic customers. You must have a HD compatible or HD ready TV in order to receive HD from Pioneer.

    *HD service not available in all households.
  • How do I block channels or programming that I don't want my family to view?
    You can completely block specific channels, restrict viewing by program rating and prevent Pay-Per-View and Video on Demand (VOD) purchases. Through DTV Parental Control features, you will have the most advanced, highly-secure parental control options available.
  • How does Pioneer DTV differ from Cable, Dish or Direct TV?
    Pioneer's DTV packages are similar to those offered by other video providers, both in terms of line-up and package pricing. What sets Pioneer apart from its competitors is that we're local, with a commitment to quality:
    • We live and work in our exchange communities.
    • We provide excellent, local customer service.
    • We give back to our exchange communities in a variety of ways, such as the Partner Program, donations and event sponsorships.
    Plus, there are additional advantages to Pioneer Digital TV:
    • No dish or additional outside equipment is required (no holes in the roof!)
    • Customers will also see Caller ID information on their TV screen*.
    • No rain fade or line-of-sight issues.
    • Video signals are delivered via the same reliable lines as Pioneer Telephone.

      *Requires separate subscription to telephone Caller ID features.
  • How many TVs can I hook up to each Pioneer DTV account?
    You are allowed up to three (3) set-top boxes with up to three (3) separate video streams. If you have more than three TVs you want connected to Pioneer DTV, the fourth (and fifth, sixth, etc.) must be fed from one of the e primary set-top boxes. TVs connected to the same set-top box must watch the same channel at the same time.
  • What equipment will I need to purchase?
    Pioneer DTV service requires a modem and at least one set-top converter box. Customers may have up to three tv outlets per DTV account.
  • What if I live outside the Pioneer DTV service area?
    At this time you will need to select another televison provider. Pioneer's DTV service footprint is based on our equipment manufacturer's recommendation for providing and maintaining crystal-clear pictures and sound. We may expand our DTV service infrastructure in the future, as technology allows.
  • What is required to have Pioneer DTV?
    Landline telephone service, modem and set-top-box(es) are required to receive Pioneer DTV service.
  • What PTC exchanges offer Pioneer DTV?
    DTV service is now available in the following areas:
    • Aline
    • Ames
    • Apache
    • Arnett
    • Blanchard
    • Bradley
    • Buffalo
    • Calumet
    • Canton
    • Carmen
    • Carter
    • Chattanooga
    • Chester
    • Cleo Springs
    • Comanche
    • Covington
    • Crescent
    • Custer City
    • Dacoma
    • Davidson
    • Deer Creek
    • Dibble
    • Douglas
    • Dover
    • Drummond
    • Fargo
    • Fay
    • Frederick
    • Freedom
    • Ft. Supply
    • Gage
    • Geary
    • Gould
    • Grandfield
    • Harmon
    • Hastings
    • Helena
    • Hennessey
    • Hollis
    • Hopeton
    • Hunter
    • Kingfisher
    • Lahoma
    • Lamont
    • Loco
    • Longdale
    • Loyal
    • Manitou
    • Marshall
    • May
    • Meno
    • Mooreland
    • Mutual
    • Nash
    • Newcastle
    • Oakwood
    • Okarche
    • Okeene
    • Orlando
    • Pond Creek
    • Putnam
    • Quinlan
    • Ringwood
    • Seiling
    • Sentinel
    • Sharon
    • Shattuck
    • Temple
    • Thomas
    • Tipton
    • Wakita
    • Watonga
    • Waynoka


    *DTV service within each exchange is limited based on technological restricti
  • Why do I have to have a modem to receive DTV service?
    DTV uses a DSL-like technology, therefore, the modem is needed to receive and split the video signals. If you also subscribe to DSL service, this same modem is used to deliver data service. If not, the modem is simply used as a video splitter.
  • Will I be required to pay a deposit?
    No, you are not required to pay a deposit to receive DTV service.
  • Will I be required to sign a service agreement?
    Pioneer DTV will waive installation charges if a 24-month service commitment is signed.
  • Will Pioneer DTV service be billed on my Pioneer Telephone bill?
    Yes. DTV service will be billed on your monthly PTC statement.
  • Internet Services
  • How do I change my Password ?
    To provide increased security for our customers, we will only change passwords on an account when the account holder or an authorized account member contacts us directly. Please call 800-375-8903 and a Pioneer Telephone Customer Care Representative will verify your account information and make the requested password change to your account.
  • How do I get my email ?
    Open your browser (most likely Internet Explorer). In the web address bar, type in: www.pldi.net Locate the large blue box on the right side, titled "Web Mail Login". Type your Pioneer username and password in the appropriate boxes and click on the login button. This will take you to the inbox of your Pioneer Webmail.
  • How do I set up Outlook Express for email ?
    For a brand new account: Open Outlook Express - a new connection wizard will start. Answer the questions as apppopriate. The server information is as follows: The email server is a POP3 (this choice is from a drop down menu) Type in the following for the incoming email server: pop.pldi.net Type in the following for the outgoing email server: mail.pldi.net The username and password on the account should also be in lower case. Click on Apply, then ok, then close and restart Outlook Express to make any changes effective. When adding another email account: Open Outlook Express and click on Tools, then click on Accounts, then click on the Mail Tab. On the right side, click on Add, then Mail. Answer the questions as appropriate. The server settings for Outlook Express email servers should be: The email server is a POP3 (this choice is from a drop down menu) Type in the following for the incoming email server: pop.pldi.net Type in the following for the outgoing email server: mail.pldi.net The username and password on the account should also be in lower case. Click on Apply, then ok, then close and restart Outlook Express to make any changes effective.
  • Is there a limit to the size of my mail box ?
    Our basic accounts are set up with a 8 megabyte limit for email. Additional email storage is available, please call 1-800-375-8903 for information.
  • Is there a way to find out about Pioneer Telephone's server outages?
    We have electronic devices that constantly monitor all of our servers and record the status of the basic services running on each of our servers. Pioneer Telephone posts information on outages at this site: https://www.facebook.com/PioneerTelephoneCoop/
  • What are the minimum hardware and software requirements for internet service?
    To maximize your internet experience, Pioneer Internet requires that your computer meet the following minimum requirements.

    Minimum Computer Requirements:

    Personal computer w/Pentium processor or higher running Windows 2000, XP or later, 64 Megabytes or higher of RAM (random access memory), 100Mb free hard disk space.

    -OR-

    Power Macintosh Eight (8) Megabytes of RAM (random access memory)28.8kbps modem* 100Mb free hard disk space.

    * Pioneer Internet supports the V.92 modem standard. If you are going to purchase a modem that supports 56k, Pioneer Internet recommends that you visit the 56k web site before you purchase a modem.

    NOTE: Pioneer Internet will no longer provide Internet services to customers running Windows 95. All existing Windows 95 customers will continue to receive support. However, it is strongly encouraged that all Windows 95 users try to upgrade their systems to Microsoft Windows 98, Windows NT, Workstation,Windows 2000 or Windows XP.
  • What are the minimum requirements for DSL connection?
    Here's what you need to get connected:
    • A personal computer with Pentium processor (or higher)
    • Windows 2000 or XP
    • 64 Mb RAM (or higher)
    • Apple Macintosh computer (OS9 or better)
    • Network Interface Card (NIC)(must be installed prior to High-Speed Internet installation)
    • A 28.8K modem (or highter)
    • Plus, free software from Pioneer!
  • What DNS entries should I be using ?
    Primary DNS should be 64.250.192.64 Secondary DNS should be 64.250.192.65
  • What is FTP and how do I use it ?
    FTP stands for File Transfer Protocol and is used for transferring files from one system to another. An FTP (File Transfer Protocol) program is required to transfer the files from your computer to our servers. If you do not have FTP software, a very good freeware version can be downloaded directly from http://www.smartftp.com. Any FTP client will ask for a hostname, usernamd and password. The following information is used for Pioneer Telephone: Hostname - ftp.pldi.net Username - your pldi.net username Password - your pldi.net password If your ftp program asks for a directory path, please leave it blank. Your home directory will contain a folder public_html. This folder provides public access to your files and is typically used for a personal website.
  • What is my URL or web address?
    Your URL (Universal Resource Locator) is the address for your Home Page. We have two levels of web accounts at Pioneer Telephone. Personal Accounts - All DSL accounts have 5mb personal webspace included in the plan. For additional webspace, contact us at 800-375-8903. Your URL's structure is www.pldi.net/~your-username/ Example www.pldi.net/~testaccount/ Virtual Web Hosting - Pioneer offers a complete suite of web hosting options. for plans and pricing information see http://www.ptci.com/Main.php?do=lob&cat=B&lob=web Your URL's structure is http://www.your-domain.com/ Examples http://www.jones.org/ http://www.smith.com/
  • What should I use for Gateway address?
    In most cases networking (TCP/IP) software has an option for using the default gateway or server-assigned gateway address. This means that the gateway will be supplied by the server each time you log in. For some software, including the ones used by Pioneer Telephone, you can simply leave that option blank.
  • What's the difference between a static and a server assigned IP address?
    Every computer connected to the Internet must have an IP (Internet Protocol)address. Computers being used as servers must have a permanently assigned IP address so that other computers will know how to connect to them. Such addresses are known as static IP addresses.

    Where casual Internet users typically do not require a static IP address. In most cases a unique IP address is assigned each time a user logs in. This is called server-assigned or dynamic IP addressing.
  • Who do I contact if I'm having a problem ?
    If your problem does not keep you from logging on to Pioneer Telephone's website, and the issue is not critical, you can email us directly at staff@pldi.net and our staff will respond to your email request for support within 24 hours. If the problem that you are encountering is preventing you from logging on to Pioneer Telephone, please call us at (800)-375-8903.
  • Why am I getting a connection slower than the capability of my modem ?
    V.90 56k modems connect at the best speed they can obtain under present line conditions. Telephone companies do not guarantee that high speed modems will connect at the maximum rate. In fact, it has been said that only 30% of the country's households have access to phone lines capable of carrying 56k Bps traffic. It is also possible that your modem is not configured properly. Check your modem manual for the correct initialization string and port speed. Contact the dial up modem vendor for the newest modem driver available.
  • Why am I getting a Password error when trying to retrieve mail ?
    The username and/or password is not matching with entries found in the password file on the server you are connecting to. Pioneer Telephone's servers are case sensitive. Both the username and password should be in lower case. Be sure that you are entering your username and password correctly, letter for letter. If problems continue, please contact Pioneer Telephone for support.
  • Why am I getting an authentication error, an Invalid Login error, or error 691 when trying to logon ?
    Check that your username and password are entered correctly. Our servers are case sensitive. Usernames and passwords must be in lower case. One common error is typing the username in caps, when it may, in fact, be all lower case. If you are a new user, it is possible that your account has not been activated.
  • Why do I get DNS errors ?
    Check to make sure that the URL is correct. You could have a typographical error. Check your DNS settings in your Network/Dialer software for the correct settings. See What DNS entries should I be using? for more information. Your modem may have dropped carrier. Virtually no Internet PPP dialup software is designed to detect that. It only knows when a modem has dropped carrier when it has detected the hang up command. Those using internal modems will not have any visual clue that the modem is no longer connected to Telephone. If you connect to Pioneer Telephone by clicking on the icon for an application, such as your email package or browser, rather than through the dialer, it is possible that the application has gotten ahead of the dialer and tried to connect to a remote site before your Internet connection to Pioneer Telephone has become fully established. Try connecting through your dialer first then open the application once your Internet connection has been established.
  • Why does my High-Speed Internet modem keep dropping connection ?
    Pioneer Telephone's terminal server will drop your connection only for excess idle time. There is nothing about the Internet that will cause modem disconnects. But any number of problems can occur between your modem and ours. Modem brands are not entirely 100% compatible. A modem initialization string that works well for connecting your modem to a USR, for instance, may not work for establishing a problem-free connection to a Hayes. A simple change in the initialization string will often fix that problem. Furthermore, some modems (such as certain recent models of the (USR Sportster) have bugs. For instance, one version of the Sportster will drop carrier if the connect speed drops below a certain level. Port speed (DTR) also matters. Setting it above the recommended level can cause problems. 14,400 Bps modems should be set to no higher than 38,600. We recommend setting 28,800 Bps modems to 57,600 although most are capable of handling 115,000. If you have call waiting, be sure that it is disabled. There should be no FAX software running in the background, or anything else that might compete for the modem's COM port. Check your modem manual for the recommended port speed. Check your modem manual for the initialization string that sets your modem to its factory default settings. Upgrade to the latest ROM revision. Check all cables and connections and be sure that the modem itself is not getting too hot. Additional devices on the same line can cause problems. Remove any additional FAX, modem or answering machine. Try using MNP error correction, rather than v.42. See your modem manual for details. It is possible that low-level noise is present on the telephone lines. Noise need not be audible for it to cause problems with high-speed data transmission.
  • Pioneer Cellular
  • How does wireless phone service work?

    When you make a call on your wireless phone, your phone generates a radio signal. This signal is picked up by an antenna on the nearby cell site tower. This antenna is tuned to a specific frequency so it can tell the difference in a cellular phone, radio station, television station, etc. The cellular tower redirects the signal from your phone to a switching station which reads the contents of your phone's radio transmission. It sees the number you are trying to reach and it redirects your call along a specific line to its final destination. After the connection is established, your phone sends your voice as a radio signal to the tower, through the switch and to the final destination of the call. When you listen, you are hearing signals from the cellular tower received by your phone. Since radio signals weaken the farther away they travel, you must be within range of a cellular tower to make and receive calls. Any objects between your phone and the cell tower can cause interference in the signal. The range of each tower can be different.

    The network automatically switches you from cell site to cell site. This is what will allow you to automatically receive or make calls. 
  • How do I make emergency calls?

    Emergency calls to 911 and *55 (Oklahoma Highway Patrol) are free and available in areas that there is usable signal from the cellular tower. Simply power on the phone, dial 911 or *55 and press SEND. Your call will be routed to the proper authorities. Be prepared to give your exact location and details on the emergency situation.   

  • What is Wi-Fi? What is the benefit of using Wi-Fi?

    Wi-Fi is a wireless networking technology that uses radio waves to provide wireless high-speed internet and network connections.

    Wi-Fi allows cellular phones and other types of devices to connect to the Internet wirelessly using another Internet source rather than using the cellular data network that is available on the cell phone itself. Wi-Fi service can be provided by a home-based internet service such as DSL and is also provided in many public locations such as restaurants, hotels, business offices, etc.  The main benefit of connecting to Wi-Fi instead of using the cellular data network is cost.  While connected to Wi-Fi and browsing the internet, streaming music or video, sending emails, etc., the connecting device is not using data from the cellular data plan.  The host device is providing the Internet connection and is responsible for data used.

    **It’s a good idea to go into your applications and request updates be completed over Wi-Fi signal instead of using the cellular data network.  Some updates are quite large and can use a great amount of data.

  • How do I connect to Wi-Fi?

    To enable Wi-Fi, go to Settings on the device and turn on the feature.  A list of available Wi-Fi connections will be displayed.  The connections may or may not require a password. If a password is required, the owner of the Wi-Fi source will be able to provide the password.  When a Wi-Fi connection is active, a symbol  will display on the screen instead of 3G or LTE.

  • What is tethering/ hotspot?

    Tethering or hotspot hosting is when a cellular device is allowing another device to connect to its Wi-Fi signal. The host device will be responsible for all data being used and will be deducted from the host device’s data plan.  

  • What is Cellular Network Data?

    Cellular Network Data is a data connection from the cellular device to the cell site.  LTE (4G), 3G and 1X are types of cellular network data connections. Data sessions include, but are not limited to, browsing the Internet such as Google, streaming music, videos and movies, sending and receiving emails, sending and receiving MMS messages, hotspot hosting and application use. While connected to the cellular data network, data usage will pull from the current data plan. 

  • How can I manage my data usage?

    For help in controlling data usage, applications such as My Data Manager can be downloaded from the Android Play Store or Apple App Store. Pioneer customers can also register on www.wirelesspioneer.com to keep track of data usage. 

    Go to https://www.wirelesspioneer.com/index.php  and click on View My Account. You can register your cell number and access account information from this website.

  • How to set up email?

    The following are requirements in adding an email account to your cellular device:

    1.      Verify internet access.

    2.      Verify the complete email address and password by simply logging into the email account from a computer.

    3.      Several email providers only require the full email address and password for the account setup.  All other settings have already been provided to the cellular carrier.  If unable to add an email account due to authentication issues (username and password), contact the email provider.

    4.      Pioneer pldi.net customers will need the following information to add an email account to a device:  the email account name, full email address and password.  The account should be set up as an iMap account with the Incoming Server set as imap.pldi.net, Security type is SSL (Accept all certificates) or SSL/TSL (Accept all certificates) and Port 993. Outgoing Server set as SMTP.pldi.net, Security type is SSL (Accept all certificates) or SSL/TSL (Accept all certificates) and Port 465.

  • Are you experiencing trouble with your cellular device?

    Simply dial 611 from a Pioneer landline telephone or call 1-800-641-2732.  If necessary, a trouble ticket will be created and a technician will review the information and call back.  Have the following information available when calling in and it’s best to call from a phone other than the device that is having trouble:

    1.      Details of trouble including date, time, location and numbers of other devices involved

    2.      When did the issue start?

    3.      Is the issue in one location or multiple locations?  Be as specific as possible.

    4.      Provide an alternate contact number so that when a Cellular Resolution Technician calls back, troubleshooting steps can be performed on the device that is experiencing trouble.

    **When a technician calls on a trouble ticket the number that will show on caller ID will display as an 800 or 888 toll free number.

     

  • What if my device is lost or stolen?

    Please call Pioneer Customer Service at 800-641-2732 immediately to report a device lost or stolen and the service will be suspended.  If the device is found, an authorized person on the account can simply call back in and service can be restored.  If the device is stolen, an authorized person can visit a local Pioneer location to get details on replacing the device.

  • How do I set up and use voicemail?

    Basic voicemail comes standard on most voice plans.  The following points are a few options for setting up voicemail from the device and basic voicemail information:

    1.      Press and hold the “1” key and the phone will dial into the voicemail box.  There will be a prompt to enter a temporary password.  Enter the 7 digit phone number.  Follow the tutorial for set up.

    2.      Dial the 10 digit cell phone number from the device.  When the generic greeting can be heard, press the # key to interrupt the greeting.  There will be a prompt to enter a temporary password.  Enter the 7 digit phone number.  Follow the tutorial for set up.

    3.      Go to the Voicemail setting on the device.  The location of voicemail varies by device. 

    Example- iPhones: tap on the Phone icon and the Voicemail icon is in the lower right corner.  There will be a prompt to enter a temporary password.  Enter the 7 digit phone number.  Follow the tutorial for set up.

    4.      If the tutorial isn’t completed during set up, the tutorial will remain active until this step is completed.

    5.      When the voicemail has been set up correctly, callers will be able to leave a voicemail message and a voicemail notification will display on the phone.  Basic voicemail allows up to 7 messages to remain in the box for up to 7 days-both new and saved messages count towards the maximum seven messages. 

    6.      If the voicemail box is full, callers will receive a recording stating the subscriber is unable to receive messages at this time.

  • What is visual voicemail and how do I set it up?

    Visual voicemail is a voicemail service with an added layer of visual interface that allows a subscriber to see details of the message such as the number/contact, date, time and length of the message.  Subscribers have the option to play, call back or delete the message. 

    Points to remember on Visual Voicemail:

    1.      Once a message has been deleted, it can be retrieved by going to the Deleted Messages folder.

    2.      Deleted Messages count toward the maximum of 7 messages allowed for basic voicemail and will need to be deleted if no longer needed.  Simply go to the Deleted Messages folder and Clear All Messages.

    3.      Android devices will be charged a monthly fee for the service.  Once basic voicemail is set up, subscribers will need to download and configure the Movius Visual Voicemail application from the Play Store.

    4.      Apple devices receive the service at no cost.  iPhone visual voicemail setup should launch once the basic voicemail set up is complete.   Subscribers will be prompted to enter a security code and select the greeting preference.

  • What are shortcodes?

    A shortcode is a four to six digit number to which an SMS message can be sent.  Shortcodes allow subscriber participation in local and national campaigns from various sources such as retailers, sporting events and marketing companies used for voting, redeeming special offers, etc.  There are two types of shortcodes: Premium and Standard Rate. Premium shortcodes have a cost associated with the code and can be billed as a one-time charge or as a recurring subscription and will appear on the customer’s bill. The message may also incur standard texting charges if applicable.   A standard shortcode does not typically charge the subscriber a fee but may incur standard texting charges from their carrier.  Visit www.wirelesspioneer.com to view available shortcodes for Pioneer customers.  

  • What is MMS?

    Multimedia Messaging Service, also known as picture messaging.  This service is used to send pictures, sound clips, SMS messages that are over 160 characters and group messages to other cellular phones. Access to the cellular data network is a requirement for sending and receiving messages and requires a data package. The size and quality of MMS messages can be limited by both the network and the sending/receiving devices. If the phone is unable to retrieve the MMS message, an SMS message will be sent from sender 3351 or sender 3352 with directions to visit the zsend website to view the MMS message. A code will be provided and the link is good for 7 days.

    If I have a camera phone, do I need a data plan to use the picture/camera features? To take a picture you do not need a special plan, however to send or receive an MMS message, a data package is required.

  • What is SMS?

    Short Message Service, also known as text messaging.  This feature allows a subscriber to send and receive messages created with numbers and/or letters up to 160 characters with other cellular phones. Pioneer Cellular customers are not charged for incoming messages and most rate plans include unlimited text messaging at no extra charge.

    A few points for sending and receiving SMS:

    1.       The sender must always use 10 digits (area code + 7 digit phone number) for the message to be successful.

    2.      An SMS message can also be sent to a Pioneer Cellular customer via email by sending to the 10 digit cellular number @zsend.com (405xxxxxxx@zsend.com).  To send an SMS message via email, the sender can use a home computer email program such as Outlook, Outlook Express or Webmail.  Emailed text messages can only be sent with the 10 digit cellular number@zsend.com address to Pioneer Cellular customers.

    3.      Visit www.wirelesspioneer.com and click the Send Text MSG button.  Messages can only be sent from this site to Pioneer Cellular customers.

    4.      SMS messages that are longer than 160 characters will automatically convert to an MMS message on most devices and require access to the cellular data network.  MMS messages use data, therefore requires both the sender and receiver to have a data package.

    5.      SMS messages that are sent to more than one number are called group messages and will automatically convert to MMS messages even if the content of the message is less than 160 characters.  MMS messages require access to the cellular data network and also a data package.

  • What is Spoofing?

    To deliberately falsify the telephone number and/or name relayed on the Caller ID information to disguise the identity of the calling party. There is nothing the carrier can do to stop this. Consumers should follow these steps to avoid falling victim to malicious caller ID spoofing:

    • Don't give out personal information in response to an incoming call. Identity thieves are clever - they often pose as representatives of banks, credit card companies, creditors, or government agencies to get people to reveal their account numbers, Social Security numbers, mother's maiden names, passwords and other identifying information.
    If you get an inquiry from a company or government agency seeking personal information, don't provide it.  Instead, hang up and call the phone number on your account statement, in the phone book, or on the company or agency’s website to find out if they actually need the information requested in the call you received.
  • What is Caller ID?

    Caller ID is a free feature that allows you to know who is calling when your phone rings and for missed calls.  While this is a tremendous screening tool for selecting who you want to talk to, it is equally effective when you need to personalize your incoming calls.  There are, however, occasions when the calling party’s number will not be displayed.  The following are some exceptions: 

    1) When the local telephone company where the call is coming from is incapable of passing the calling party’s number on.  In this case the phone may say “NO ID”.

    2) When the calling party blocks the presentation of their number, PRIVATE or NO ID may appear on your phone. Dialing *67 + the 10 digit phone number will block Caller ID from displaying for that call only.

    3) When the call originates from a payphone or through an operator assisted call.

    4) In some roaming environments.

    5) When you are not receiving a signal from a cell site that is Caller ID capable. 

     

    When you place a call, the account’s billing name and number are displayed for Caller ID on the other party’s end unless they have your number saved as a contact in their phone.

    If you do not want Caller ID, simply call 1.800.641.2732 and request that Caller ID be blocked.

    **If the call comes into your phone as Unknown your provider will not be able to provide the details of the calling number.

  • How do I use my phone outside my home area (Roaming)?
    In an effort to provide seamless cellular service throughout the United States for all cellular customers, wireless carriers sign “Roamer Agreements” with each other.  These agreements allow our customers to travel in most areas of the United State and use their wireless phone.  Agreements are made for voice, SMS and/or data services.  Not all services will be available with all carriers in all areas.  Settings within the device should be set to automatic and all roaming features such as calling and data must be enabled. Incoming callers will dial your number just as if you were in the home area. Outbound calls placed while roaming will be completed by dialing either 10 or 11 digits. (Area code + number or 1+area code + number.) If you experience trouble while roaming, it’s a good idea to power your device off, then back on again and retest.  In many cases, this will resolve any trouble you might experience.
  • How many days do I have to buy Apple Care?

    You can buy Apple Care at time of device purchase or contact Apple for within 60 days of purchase.  

  • What is a Device Installment Plan?

    Device Installment Plan allows the retail cost of the device to be paid out over a period of twenty four (24) months.  To be eligible for a device upgrade, the entire balance of any Device Installment Plan must be paid in full.  Upon cancellation of service the Device Installment Plan must be paid in full.

  • Can I go to my local office or agent for Warranty or Cellucare?
    Yes.  Our Cellular Retail Centers in Kingfisher, Woodward and Enid Garriott offices are authorized Apple Warranty and Repair Centers for Pioneer customers.  
  • What is a promo advantage?
    Your Choice Plus plans require a 24 –month contract.  Your Choice Plus plans allow the customer to purchase a device at a reduced upfront price.  To be eligible for upgrade, the Promo Advantage balance must be paid in full.  The Promo Advantage is the balance of the subsidized price calculated by the number of day’s remaining in the contract. 
  • When is my bill due?

    You will receive a monthly bill which is to be paid in full on or before the due date shown on the first paid of the bill.  If your bill is paid after the due date of the bill, you will be charged a late fee.  Late fees are part of the rates and charges you agree to pay.  

  • How is airtime billed?
    You pay for airtime used while making or receiving calls on the cellular system. When you press the SEND key you begin using the network. When you press the END key you stop using the network. All calls are rounded up and billed in one minute increments.
  • Will I be billed airtime for toll free calls?
    Yes, toll free numbers such as 800 numbers are billed airtime usage.
  • Are the local areas for long distance different for my wireless phone than my phone at home?
    Pioneer Cellular subscribers receive expanded toll free calling areas depending on the plan the customer subscribes to. Please check with Pioneer customer care for your plan specifics.
  • What is roaming?

    Roaming is when you are not in Pioneer area and using another carriers towers (Off Network). Pioneer has agreements with other cell providers to allow you to use the phone while outside the Pioneer footprint (On Network). Other charges may or may not apply. Pioneer Cellular reserves the right to cancel your service if your billing address is outside the Pioneer network, or if you, or any user of your device, or any user of your account incurs greater than 50% usage outside of Pioneer Cellular’ s network. 

     

  • Are there any type of payment options other than paying from my bill that I receive in the mail?

    Yes, you may select the option of automatic bank draft or automatic credit card draft. Either one of these options will save you valuable time. You can also sign up for PayONline FREE at www.ptci.com or www.wirelesspioneer.com .   You can also call to make payment, a $3.00 service charge will apply.   Please check with Pioneer customer care for more information on this.

     

  • Does Pioneer offer Lifeline Services and Link-up programs?
    Yes, Pioneer offers these services in certain areas. These programs provide discounts on your monthly cellular bill and on one-time activation charges. Check with your local Pioneer Telephone Cooperative or Pioneer Cellular office for specific details on coverage areas, information and qualifications. 
  • Can I sign up for Lifeline Services on my cellular phone if I have it currently on my home phone?

    No, Lifeline Service discounts are available on one line only so you either have it on your landline or on your cellular phone, not both.  Also, the restriction is one per household.  Check with your local Pioneer office for specific details.  

  • If I change my bill address, how long should it take before my bill begins arriving there?

    Your bills should begin arriving at your new address within one or two billing cycles.  

  • How is my data usage measured?

    Data usage is measured in the bill summary as GB.  All data is measured in bytes.  The total data is rounded up to the next GB.  You will be charged for any data received on your wireless device (i.e. email, text, photo, web browsing), whether solicited or not.  

  • How do I reach the directory assistance?

    To reach directory assistance from your cell phone, you will dial 411 and send.  The cost is $.99 per call. 

     

  • How can I get the Pioneer App?

    The Pioneer app is available to download for smartphones from iTunes or Google Play Store.  You must have a Wireless Pioneer account set up from www.wirelesspioneer.com in order to receive your personal account information from the app.  

  • Does data roaming cost me extra?
    Roaming does not cost any different than local usage on the Your Choice Plans.  
  • What is hotline? Am I charged for that?

    If the account is not paid by late notice due date the account will be Hotlined, the customer can receive calls, but will be unable to make calls. When service is hotlined calls goes into our "Direct Pay" automated system. Customer will be given several choices, one being to pay account by debit or credit card, and service will then be unhotlined. At this time a $15.00 hotline fee per account will be added to the bill also a $3.00 fee for using “Direct Pay”. There is also an option in “Direct Pay” to talk to a Pioneer Representative to make payment we will “Remove Hotline” and the $15.00 fee per account along with the $3.00 fee will automatically be charged to the account. The fee will show up on the following bill.

  • How many payment arrangements/extensions do we get?
    You can get 4 payment arrangements/extension per calendar year. 
  • What charges will appear on my first bill?

    You are billed for one full month in advance plus a partial charge for the period of the days the phone was activated to the end of the billing cycle. The first bill may also include onetime activation charge, taxes, USF and OUSF, airtime, roaming or data over and above the plan you are on and equipment charges. Taxes, USF and OUSF charges are remitted to the applicable entity and are not retained by Pioneer Cellular. 

  • What is a Common Shortcode?
    A shortcode is a four to six digit number allowing subscribers participation in local and national campaigns and purchasing of premium content. There are two types of shortcodes: Premium and Standard Rate. A Premium shortcode has a charge associated with it while a standard rate shortcode does not cost the subscriber anything other than texting charges from the carrier.

    Shorts codes are 4-6 digits in length depending on whether the campaign is local or national. • Four (4) digit campaigns are “local” meaning they are available to customers of a specific carrier. • Five (5) to six (6) digit campaigns are usually nationwide and recognized by all carriers offering shortcodes.
  • Does it cost to use shortcodes?
    That depends on the campaign. If you participate in a Premium shortcode, you may pay a one- time, monthly or yearly subscription for use. This will be billed on your Pioneer Cellular bill. You will receive a message that charges will apply to this shortcode when you participate. The Standard Rate shortcodes do not cost subscribers anything to participate, other than a text messaging charge. Text messaging charges apply whether you are using Premium or Standard shortcodes.
  • How do I know what shortcodes are available?
    You will see on television and hear on radio many shortcode campaigns available such as Deal or No Deal. In addition, local campaigns specific to certain carriers such as Pioneer Cellular will be announced and available at certain events, holidays, etc.
  • Shortcode Voting Tips
    Pioneer Cellular offers “local” shortcode voting poles for their customers. These shortcodes are four digits in length, use text messaging and are offered only to Pioneer Cellular subscribers. The Player of the Game voting pole is now available – watch for more to come. Pioneer Cellular’s “local” shortcodes campaigns are available to Pioneer Cellular customers only. You will only use your text messaging plan – no other charges apply to Pioneer’s “local” shortcode campaigns.

    There are lots of other “nationwide” voting poles available to Pioneer Cellular subscribers including Deal or No Deal. While all of the voting poles use your text messaging plan, some may also require a subscription and data which will appear on your Pioneer Cellular bill.

    Whether you are participating in “local” or “nationwide” voting, you will need to have a text messaging plan (the unlimited family text messaging plan for feature phones is only $19.95 per month).

    Follow these tips for successful voting:
    1. Text your vote during the designated time For the Game of the Week, voting can be done during the live game only – others vary in their timeframe available for voting.
    2. Vote via text message. Pioneer Cellular subscribers can send the word ‘VOTE’ to the four (4) digit number that corresponds to the contest or campaign i.e. 1234.
    3. Results The results for “Player of the Game” will be announced during the game replay on Pioneer DTV or www.pldi.net. You can also view the results on WirelessPioneer.com after the game replay. Go to WirelessPioneer.com, click on Player of the Game.
    4. Be patient!! Some poles get very congested so if your text vote won’t go through the first time, try again in a few minutes.
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